Help Center
Welcome to our Help Center! Find everything you need to shop with confidence—whether you're looking for free samples, our latest catalog, return details, or answers to common questions. Need personalized support? We're here to help!
Learn more about our mission to provide plastic-free, sustainable solutions for businesses and individuals.
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Need assistance? Get in touch with our team for support, product recommendations, or partnership inquiries.
Explore our full range of eco-friendly products designed to help you reduce plastic waste.
Try before you buy! Request free samples of our sustainable products to find the perfect fit for your needs.
We stand by our products! Learn about our hassle-free return policy and how we handle refunds or exchanges.
Sustainability
Last Updated: 02/26/2025
At Plastic Detox, we are committed to promoting environmental sustainability through our business practices and product offerings. Our sustainability policy encompasses the following key areas:
1. Plastic-Free Commitment
Our goal is to offer products that are at least 90% plastic-free, ensuring sustainability without compromising functionality. While being completely plastic-free is ideal, in some cases, plastic is the most sustainable option due to its lightweight nature and water resistance, which can lower transportation emissions and extend product lifespan. However, we are constantly seeking innovative, non-plastic alternatives to improve sustainability in every aspect.
2. Sustainable Sourcing
We carefully select products made from renewable, biodegradable, and compostable materials, ensuring that our offerings align with a circular economy. By partnering with like-minded suppliers, we help drive demand for plastic-free innovations and sustainable business practices.
3. Packaging
We prioritize sourcing products from manufacturers that provide plastic-free packaging. However, we acknowledge that some items arrive with plastic wrapping from suppliers. In such cases, we believe that replacing existing plastic packaging may lead to unnecessary waste. Instead, we focus on providing feedback to our suppliers and exercising control over aspects within our reach, striving to collaborate with brands dedicated to reducing plastic usage throughout their operations.
4. Tree Planting
Trees are one of the best natural carbon capture solutions. That’s why we’ve partnered with the nonprofit One Tree Planted to offset any plastic or waste associated with our products. A portion of every sale is donated to plant trees, helping to support global reforestation efforts and reduce our environmental impact.
5. Plastic Waste Reduction
Minimizing plastic waste is a core aspect of our sustainability efforts. We implement measures to reduce, reuse, and recycle materials within our operations. This includes optimizing packaging solutions, encouraging customers to choose reusable products whenever possible.
6. Community Engagement & Giving Back
Sustainability is not just about the planet—it’s also about supporting people. That’s why we donate a portion of every sale to a local food bank that provides meals for individuals and families in need. We also donate plastic-free single-use products to ensure that those who rely on disposable tableware can access sustainable options without financial burden.
7. Recognized by the Colorado Green Business Network
Plastic Detox is proud to be a recognized member of the Colorado Green Business Network for both 2023 and 2024. This recognition reflects our ongoing commitment to sustainability, waste reduction, and responsible business practices. Through our efforts, we continue to improve our environmental impact and support the transition to a cleaner, greener economy.
At Plastic Detox, our commitment to sustainability is reflected in every aspect of our business. We continuously evaluate and enhance our practices to ensure they align with our environmental values and the expectations of our conscientious customers. Thank you for being part of the plastic-free movement!
Return Policy
Last updated: 2/26/25
At Plastic Detox, we strive to provide quality products and exceptional service to our customers. If you are not completely satisfied with your purchase, we accept returns within 30 days of the shipping date, excluding tax and shipping costs.
Please note the following guidelines:
Eligibility:
We are unable to accept returns on consumable products to ensure they remain safe, untampered with, and within their proper shelf life. Other products must be unused and in their original condition to be eligible for return. Opened, damaged, or used items may not qualify for a refund or exchange. If your order arrives damaged, we are happy to process a return or replacement.
Return Process:
To initiate a return, please email us at lauren@plasticdetox.com with your order number and reason for return. We will provide you with a return label and further instructions on how to proceed.
Refunds/Exchanges:
Most unopened items sold by Plastic Detox in new condition and returned within 30 days will receive a refund or exchange. The return window begins from the date the order is shipped. Refunds will be issued to the original method of payment.
Proof of Purchase:
Please retain your receipt or order confirmation email as proof of purchase. Items returned without a receipt may be subject to denial of refund or exchange.
Environmental Considerations:
While we accept returns as part of our commitment to customer satisfaction, we encourage mindful consumption to reduce the carbon footprint associated with returns. We appreciate your understanding in this matter.
Should you have any questions or concerns regarding our return policy or the return process, please do not hesitate to contact us at lauren@plasticdetox.com. We are here to assist you every step of the way.
Privacy Policy
Last Updated: 02/01/2024
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Plastic Detox or Plasticdetox.com (the “Site”, “we”, “our”). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
See the list below for more information about what Personal Information we collect and why.
Type of data we collect:
Information you provide to us: When you purchase a product from our site, subscribe to our email list, register for our events, or submit a contact form, you may provide us personal information, such as name, email address, phone number, payment information.
Information we collect when you use our site: When you visit and/or use any of our services, we may collect personal information (both device and order information), such as visitors’ browsing and click and scroll activity on our page, non-identifying personal information regarding the visitors’ device, cookie information, operating system, language, location, IP address, referring/exit pages, date/time stamps, etc.
How we’re using the collected data:
Order Fulfillment: We use the Order Information that we collect to fulfill any orders placed through our Site. This includes: processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
Marketing and Advertising Purposes: When in line with the preferences you have shared with us, we provide information or advertising relating to our products and services. You can opt out of target ads by visiting these links:
Data Analysis: We use the data we collect to improve and optimize our website and to identify how we can adjust our business and offerings to better fit the needs of current and potential customers.
User Generated Content: Our website and social media pages may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
Data Sharing: We share your personal information with third parties to better understand how to reach our target customers. For example, we use Wix to host our website. We use Google Anyalitics to better understand how people are engaging in our site from a Google search. We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How long we retain your data: When you place an order through our site, we will maintain your order information for our records unless requested to delete.
Your rights:
Depending on where you are located, these rights may/may not apply to you and your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to be Informed: Individuals have the right to be informed about the collection and use of their personal data. This includes information about the purpose of processing, the types of data being collected, and any third parties with whom the data may be shared.
Right of Access: Individuals have the right to access their personal data and information about how it is being processed. This allows individuals to verify the lawfulness of the processing and to ensure that their data is being handled appropriately.
Right to Rectification: Individuals have the right to request the correction of inaccurate or incomplete personal data. This ensures that individuals have control over the accuracy of their personal information and can request corrections when necessary.
Right to Erasure (Right to be Forgotten): Individuals have the right to request the deletion or removal of personal data when there is no compelling reason for its continued processing. This right allows individuals to have their data erased under certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.
Right to Restrict Processing: Individuals have the right to limit the processing of their personal data. This means that individuals can request that their data be stored but not processed further, typically in situations where the accuracy of the data is contested or the processing is unlawful.
Right to Data Portability: Individuals have the right to receive a copy of their personal data in a commonly used, machine-readable format and to transmit that data to another controller. This right enables individuals to easily move, copy, or transfer their personal data between different service providers or systems.
Right to Object: Individuals have the right to object to the processing of their personal data in certain circumstances, such as for direct marketing purposes or when the processing is based on legitimate interests or the performance of a task carried out in the public interest/exercise of official authority.
Rights Related to Automated Decision Making and Profiling: Individuals have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them. This right aims to ensure that individuals are not subject to unfair or discriminatory automated decisions without human intervention.
Minors:
This site is not intended for those under the age of 13. We will not intentionally collect personal information from children. If you believe this has taken place please contact us via email at Lauren@PlasticDetox.com to have this information deleted from our records.
Changes to our Privacy Policy:
We may update this privacy policy from time to time for operational, legal, or regulatory reasons, etc.
Contact Us:
For more information about our privacy policy, questions, or concerns, please contact us by filling out a contact form here or by emailing: Lauren@PlasticDetox.com
Subscription Policy
Last updated: 2/26/25
1. Automatic Renewal
Your subscription will automatically renew at the end of each billing cycle (the date of the month that you originally subscribed) unless you cancel before the renewal date. You can opt out of automatic renewal at any time by accessing your account settings or contacting our customer support.
2. Cancellation Policy
To cancel your subscription, please notify us at least 5 business days before your next billing date. Cancellations can be processed through your account dashboard or by reaching out to our customer service team. Failure to provide the required notice may result in charges for the next billing cycle.
3. Price Changes
We reserve the right to adjust subscription prices. Subscribers will receive notification of any price changes at least 15 days before they take effect. Continued use of the subscription after the effective date constitutes acceptance of the new pricing.
4. Product Availability
Product availability is subject to change. In the event that a subscribed item is out of stock, we reserve the right to substitute it with a comparable product of equal or greater value. Subscribers will be notified of any substitutions prior to shipment.
5. Payment Information
Subscription fees will be billed every one, two, or three months (depending on your agreement) to the payment method provided at the time of subscription. It is your responsibility to ensure that your payment information is accurate and up to date.
6. Returns or Exchanges
Subscription based products can be return or exchanged if they meet the criteria listed in our return policy. You can review our return policy here.
Accessibility
Last Updated on: 10/14/2024
Plastic Detox is committed to providing a website that is accessible to all users, regardless of their circumstances or abilities. We are dedicated to adhering to the Web Content Accessibility Guidelines (WCAG 2.1, Level AA) as recommended by the World Wide Web Consortium (W3C). These guidelines help ensure that web content is accessible to individuals with disabilities, improving the overall user experience for everyone.
While we continuously strive to meet and exceed these accessibility standards, some areas of the website may not yet be fully compliant due to the dynamic nature of our content and updates. We are actively working to improve accessibility across all sections of our site.
We welcome feedback from our users to help us in this ongoing process. If you encounter any issues accessing our website or have suggestions for improvement, please contact Lauren, our Accessibility Coordinator, at Lauren@PlasticDetox.com . Your input is invaluable in making our website more accessible to all.